Whether you need help opening an account or making a withdrawal, we're here every step of the way.
Select the category that best matches your issue from the sections below
Opening an account on tbajee 38com is straightforward, but a few small details can sometimes cause confusion. Here are answers to the most frequently asked questions.
If you're having trouble verifying your phone number during registration, first make sure you've entered the correct number. If the OTP doesn't arrive, wait a few minutes and then use the resend option.
If you've forgotten your password, click "Forgot Password" on the login page. An OTP will be sent to your registered phone number — use it to set a new password.
Upload a photo of your National ID or passport. Verification is typically completed within 24 hours.
Each person is allowed only one account. Creating multiple accounts puts all of them at risk of being permanently closed.
To update your name or date of birth, please contact Support. Your phone number can be changed directly within the app.
Deposits and withdrawals are among the most commonly asked about topics. tbajee 38com supports transactions via Mobile Pay, Nagad, and Rocket.
| Method | Minimum | Processing | Charge |
|---|---|---|---|
| Mobile Pay | ৳200 | Instant | Free |
| Nagad | ৳200 | Instant | Free |
| Rocket | ৳200 | 1–5 Minutes | Free |
| Bank | ৳1,000 | 1–24 Hours | Free |
Withdrawal Tips: Before requesting a withdrawal, make sure your account is verified and all bonus wagering requirements have been met — these are the two most common reasons withdrawals get held up.
Tbajee 38com's support team is here for you 24/7, every day of the week
Tbajee 38com offers a range of bonuses — welcome bonuses, reload bonuses, cashback, free spins, and more. Questions about these come up often, with the most common being: why can't I withdraw my bonus funds?
Bonuses cannot be withdrawn directly. You must wager the bonus amount a set number of times — this is known as the wagering requirement. For example, a 10x requirement means a ৳100 bonus requires ৳1,000 in bets.
Once the wagering requirement is met, your bonus balance converts to real balance and becomes withdrawable. You can track the entire process in the Bonus section of the app.
Read the terms and conditions carefully before claiming any bonus offer. Pay close attention to wagering requirements, expiry dates, and maximum bet limits.
Many members run into issues when using the tbajee 38com mobile app, most commonly during installation. Below are the most frequent problems and how to fix them.
To install the app on Android, you'll typically need to enable the "Install from unknown sources" option. To do this, go to Settings > Security > Unknown Sources.
Check your internet connection. Turn off any VPN and try again.
Uninstall the app and clear the cache, then reinstall it fresh.
Switch between mobile data and Wi-Fi. Try restarting your router.
Older versions can cause issues. Download the latest version from the site.
Stay Secure: Only download the app from the official tbajee 38com website. Apps from third-party sources may not be safe.
Frequently Asked Questions at the tbajee 38com Help Center
Tbajee 38com believes gaming should be a source of entertainment, not stress or anxiety. Our responsible gaming tools help you stay in control of your play.
If you feel your gambling is getting out of control, don't wait — reach out for help. Our support team will assist you with complete confidentiality.
Set your own daily or weekly deposit limit at any time.
Temporarily suspend your account for anywhere between 24 hours and 6 months.
If needed, you can apply for a long-term self-exclusion through our support team.
Contact information for professional support organizations is available if needed.